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Who we are:

Dungarvan Audiology and Hearing Aid Clinic is a diagnostic audiology clinic providing hearing assessments for adults and children, Hearing Aid fitting, Tinnitus Management and ear care.

Our website is

We are committed to respecting and protecting your privacy and would like you to feel safe when you give us your personal details. We will always clearly identify ourselves in correspondence and on our website. 

In order to provide you with relevant information, respond to your enquiries and requests for services we will sometimes request that you provide us with information about yourself.   This Privacy Notice will inform you of the information we gather and how it is used.

In this document “we”, “our”, or “us” refer to Dungarvan Audiology and Hearing Aid Clinic. Please read this statement carefully as this sets out the basis on which any personal data, we collect from you, or that you provide to us, will be processed by us.

The law requires us to tell you about your rights and our obligations to you regarding the processing and control of your personal data. We do this now, by requesting that you read the information provided at

For the purposes of the GDPR the data controller is:

Dungarvan Audiology and Hearing Aid Clinic




Co Waterford

Email ;

Accuracy of your personal data

Please keep us up to date with any changes to your personal data, this allows us to ensure that your personal data is kept accurate and up to date.

Purpose for processing your data

Personal data refers to any information relating to an identified or identifiable natural person (Data Subject). An identifiable natural person is one who can be identified, directly or indirectly, in particular, in reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

The type of personal data that we may process about you will depend on the service that you require from us.

Dungarvan Audiology and Hearing Aid Clinic maintains the same privacy practices with respect to data that is collected off-line and on-line, and this notice also covers both those methods of data collection and use. Dungarvan Audiology and Hearing Aid Clinic complies with EU General Data Protection Directive (GDPR) for the collection, use, and retention of all personal data. 

We collect and process the following personal data:

We may collect and process information about you including;

Contact name, email address, business or home address and telephone number, IP address, medical and health information; your examination and test results, your payment details, your lifestyle and employment details. We may also capture your image through CCTV cameras from our security system and any other information you have voluntarily given us.

We mainly collect this information directly from you, but we may also collect it from other sources should you have been referred to us by a third party or from people that are authorised to provide information on your behalf, such as a parent or guardian.

Should you apply to work at Dungarvan Audiology and Hearing Aid Clinic, we collect personal information from you such as; Name, Contact Details, CV’s education and employment history.

Disclosure of Information to other Health Professionals

We may need to pass on some of this information to other health care professionals in order to provide you with the treatment and services that you need. Only the relevant part of your record will be released. These other professionals are also legally bound to treat your information with the same duty of care and confidentially that we do.

Disclosure of Information required or permitted by law

The law provides that in certain circumstances personal information may be disclosed in the case of infectious diseases.

Disclosure of Information to Insurance Companies and Solicitors

In the cases of disclosures to insurance companies or requests made by solicitors for your records, we will only release the information with your signed consent.

Special Categories of personal data

In order to deliver our services we  process special category data. However we ask that you do not provide any sensitive personal data (eg, gender, height, weight, medical information, religion, philosophical or political beliefs, financial data) in job applications.

We ask you to provide only the information that is necessary to submit a query to our website on our services.

How we get the information and why we have it

Dungarvan Audiology and Hearing Aid Clinic may collect domain information from your visit to customise and improve your experience on our website. This website may collect certain information from your visit, including the date and time of your access, the pages you have accessed, the name of the Internet Service Provider and the Internet Protocol (IP) address by which you are accessing the Internet, and the internet address from which you linked to our site, if applicable. We use this information to better understand how our website is being used so that we can improve its performance. Please see our cookies policy for more information on how this works.

We also use third party plug ins, by accessing these sites from our website you are providing information to them about your visit. These third-party entities have their own privacy policies which you should read and understand.

Direct interactions

You may provide us with your personal information when you;

  • Attend our clinic as a patient

  • Fill in the query form on our website

  • Correspond with us via email, phone or otherwise

  • Meet with us on a one-to-one (in person or virtually) and provide us with your personal information

Why are we processing your data? Our legal basis.

We are required to determine the legal basis for which we process different categories of your personal information, and to notify you of the basis for each category.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Category of Personal Data

Purpose of Processing

Lawfulness of Processing


Name, address, contact details, (phone, mobile email) dates of appointment

Necessary to support the administration of patient care

Article 6.1 (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Medical information;

Medical information; health information, GP details

Necessary to provide patient care and refer for further treatment if necessary

Article 6.1 (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Special Category Data is processed under Articles 9.2(h) and 9.2 (i)

‘Article 9.2 (h); processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3’; Paragraph 3 relates to the processing of data concerning health by medical practitioners subject to professional confidentiality under the regulation of the Irish Medical Council.

Article 9.2 (i) relates to processing necessary for reasons of public health.

Account details, name, contact details billing and payment records

Required for providing our service and billing patients.

Article 6.1 (c) process is necessary for compliance with a legal obligation to which the controller is subject and article 6.1 (b) in relation to getting paid for providing a service to patients.

Name, email address, phone number

Required to inform patients of any updates to services or equipment they use that may be beneficial to them

Article 6.1 (a) processing is carried out on the basis that consent has been received by the patient. Consent can be withdrawn at any time, by contacting us.

How long we hold your information

We keep your information for no longer than it is required or allowed.  For information on the period your data is held for please contact us on

Who we are sharing your data with:

We may pass your personal data on to third-party service providers contracted to Dungarvan Audiology and Hearing Aid Clinic while engaging with them to provide our services. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on your behalf.  These third-party service providers such as payment gateways and other payment transaction processers, have their own privacy policies in respect to the information and you may read their privacy policies so you can understand the manner in which your personal information will be handled.

We have reviewed all third parties we share your data with to ensure they are aware of their responsibilities under the GDPR. For more details on the third parties we use, please contact us on

Data Transfers

In some circumstances it may be necessary for us to transfer your data outside the European Economic Area (EEA).  We will only transfer data to receivers that are in countries approved by the EU Commission, or where there are the appropriate safeguards in place to protect your personal data. For further information on these appropriate safeguards, please email


There are appropriate security measures in place to protect your data in the event of being accidentally lost or accessed without authorisation including;

  • Your data is also limited to only the necessary parties that need to process your data for business purposes. 

  • Using secure servers to store your information

  • Verifying the identity of any individual who requests access to information prior to granting them access to information

  • Using encryption to secure personal data

  • Only transferring your information via closed system or encrypted data transfers*

*transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.

We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information

  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances

  • Your right to object – You have the right to ask us to stop processing your personal data for profiling or direct marketing

  • Your right to restriction of processing – You have the right to object to the processing of your personal data in certain circumstances

  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Exemptions may apply if the information requested is considered excessive or repetitive.

Please contact us at if you wish to make a request.

How to complain

In the event that you wish to make a complaint about how your personal data is being processed Dungarvan Audiology and Hearing Aid Clinic or how your complaint has been handled, you have the right to lodge a complaint directly with the data supervisory authority and /or our Data Protection Officer, Dungarvan Audiology and Hearing Aid Clinic –

Link below to the complaints section of the Data Commissioner website;

Or email Data Protection Commissioner to

Privacy Policy statement changes

Dungarvan Audiology and Hearing Aid Clinic may change this policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted.  It is your responsibility to review this privacy policy periodically, so you are aware of any changes. By using our services, you agree to this privacy policy.

This privacy policy was last updated March 2024

privacy policy: Text
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